Oy Cubeor Ltd

 

Shipping & Delivery

Delivery

When placing an order, you will be able to view the list of available destination countries. To simplify the shipping process, we use a fixed delivery cost for each supported destination country. We are continually expanding our list of supported destinations.

We aim to ship all available products within 7 business days of receiving an order. This is an estimated processing time, and actual processing times may occasionally be longer. Our typical shipping and handling time is less than 7 business days.

We work with several courier and postal services depending on the destination country and location. Our primary shipping partners include Posti, GLS, and UPS.

The following are examples of typical transit times to selected destinations:

• Finland: 1–3 business days
• France: 4–7 business days
• Germany: 3–4 business days
• United Kingdom: 5–7 business days
• USA: 6–8 business days
• Canada: 6–8 business days

These transit times are estimates only and generally do not include our processing and handling time, customs clearance or customs delays, weekends, public holidays, or delays occurring after the shipment has entered the destination country's domestic delivery network.

Actual delivery times may therefore vary depending on the destination, carrier, customs procedures and other circumstances.

After you have placed an order, you will receive an order confirmation email.

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking code or tracking link where available, allowing you to monitor the progress of your delivery.

We use third-party payment, shipping and delivery services. These service providers may send separate payment, order, delivery, tracking or verification notifications. Such notifications are generated by the relevant service provider and are separate from communications sent by us.

International Orders — Import Requirements and Charges

Orders shipped outside the European Union may be subject to import duties, taxes, customs clearance fees and other destination-specific charges.

Import requirements, duties, taxes, customs procedures and other charges vary between countries and may depend on the destination, the nature and value of the goods, tariff classification and other factors. We cannot determine or guarantee the exact import requirements or costs applicable to every destination.

Before placing an order, the customer is responsible for making their own enquiries with the relevant customs authorities, tax authorities, courier or customs broker to determine the import duties, taxes, fees, restrictions, permits and other requirements that may apply to the order. The customer is also responsible for checking whether the goods can legally be imported into their country and for completing any import or customs procedures applicable to the order.

We provide product and shipment information reasonably required for customs clearance. However, we do not guarantee the accuracy of estimates of import duties, taxes or other destination-specific charges unless expressly stated by us.

Nothing in this section limits or excludes any information or other obligations that we are required to provide under applicable law.

International Orders — DAP and Refused Deliveries

International orders shipped outside the European Union are shipped on a Delivered at Place (DAP) basis, unless otherwise stated.

The recipient is responsible for all import duties, taxes, customs clearance fees, brokerage fees, courier handling or disbursement charges, and other charges imposed in connection with the importation and delivery of the order.

If the recipient refuses or fails to accept delivery, refuses or fails to pay the applicable import or delivery charges, or otherwise causes the shipment to be returned or disposed of by the carrier or other logistics provider, without exercising an applicable statutory right of withdrawal, the customer is responsible for the reasonable costs and charges resulting from the failed delivery, to the extent permitted by applicable law.

These costs may include return shipping, additional transportation, storage, handling, customs-related charges, disposal fees, and other reasonable costs incurred as a direct result of the customer's refusal or failure to accept delivery.

Where permitted by applicable law, such costs may be deducted from any refund otherwise due to the customer.

Nothing in this section limits or excludes any mandatory consumer rights that cannot lawfully be excluded or restricted.

Delivery Delays and Unforeseeable Circumstances

Delivery and processing times are estimates and may be affected by circumstances outside our reasonable control, including certain carrier delays, customs procedures, strikes, interruptions to transportation or payment services, natural events, and other unforeseeable circumstances.

If an unforeseeable circumstance prevents or materially delays us from fulfilling an order, we will notify the customer using the contact information provided with the order.

Nothing in this section limits the customer's statutory rights in the event of a delay or other failure to perform the contract.

If a customer wishes to cancel an order due to a delay, the customer's statutory rights and any applicable cancellation or withdrawal rights remain unaffected.

Contact

If you have any questions about payment, shipping, delivery, customs or your order, you can contact us at sales@cubeor.com.